The top 5 Qualities for Professional Hospitality Staff

Finding the right hospitality staff for your business, venue, or event can have its challenges. Here at StreetPR, we know that one of the most important goals is positive reactions from your customers. For this, it is key to have the right staffing with the correct skills and personal qualities to ensure that they can provide your customers with the best experience possible.

If you are looking for hospitality staffing in London, including front and back of house staff for your event, business, or venue, we have the experience to deliver. We can provide your customers with a great day or evening out, refreshing drinks, delicious food, and a wonderful experience. Here are some qualities that you should consider in your staffing process.

Presentation

Presentation is crucial for those working in hospitality. The staff at your event, after all, are representing your business to your customers. Front-of-house hospitality staff particularly should be well presented. Depending on the event or business it is paramount to have the proper staffing that shows your customers who you are and acts as the face of your brand. This can be achieved through an appropriate outfit, or a certain look or style.

Customer Service

You won’t want to risk negative feedback from your customers due to a poor experience with one of your staff. Customer service is so important in hospitality staffing in London. Finding staff with great people skills, and an understanding of what your guests want is a crucial part of any event in the hospitality industry. The key is to ensure that the customer is happy and satisfied with their experience and to drive repeat business back to your firm.

Professionality

Both front and back of house staff are providing a service to your customers which reflects on your business – they are looking after your reputation. How customers see the staff is how they view your business, brand, or venue. Therefore, your staff should work professionally in the way that they act and speak to your customers at all times.

Likeability

Having confidence, being outgoing and likeable is an important part of hospitality staffing in London. You want your customers and guests to really connect with your firm, and this is achieved through the staff working for you and your event. Your customers are looking for someone who will be bubbly, personable, empathetic and make them feel important in handling questions, making eye contact, and maintaining a good attitude.

Ability to Multi-task

While all the qualities mentioned are important, it is essential that your staff can multitask, while demonstrating the above personal and professional qualities. They can be professional and exhibit good presentation while pouring a glass of wine, but if they are lacking in customer service and likeability the customer feedback may not be so positive.

 

 

 


Leave a Reply

Your email address will not be published. Required fields are marked *

Get in Touch

For a Quote, fill in the form below and we will get back to you promptly

Captcha validation is required.
Unit 14, Canonbury Business Centre, 190a New North Road, London, N1 7BJ
StreetPR

  13th November 2017 Barclaycard featured James Rix, founder and CEO of StreetPR, as part of their series of articles dedicated to practical advice for small business owners and wanna-be entrepreneurs who are just getting started. James started his first business aged 17 in promotions and has learnt a lot of lessons along the way that he wan...

Read More
StreetPR

2nd August 2017 Virgin.com published this fascinating article exploring how taking time from work to go adventuring can translate into amazing business success. Virgin talked to the latest generation of entrepreneurs who have seen incredible results after having a break from business including James Rix, CEO of StreetPR and co-founder and CEO o...

Read More
StreetPR

16th January 2018 StreetPR founder James Rix wrote a featured guest blog for Field Marketing about “ramp[ing] up the fan experience” around sports events. “UK sports need to add a bit of American magic to deliver real value for fans beyond cutting ticket prices, creating a deeper, more memorable day out for the people w...

Read More
StreetPR

9th November 2016 The Telegraph published this excellent article with advice for small businesses on how to increase their client base. Small and medium sized businesses with short client lists could be left exposed and vulnerable should something unexpected occur like a client not paying their invoices or suddenly leaving. In order to m...

Read More